Established in 2016
Customer Support Mastery brings together customer support professionals and experienced guests to explore listening, difficult conversations, trust, and the everyday work of helping customers.
Hosted by Anne Ribeiro, the show is for people working in customer support, leading support teams, or running service businesses.
Produced by SPIC AND SPAN. Home & Office Cleaning, a marketplace for English-speaking home and office cleaning services across Europe.
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Anne Ribeiro
Customer Support Manager
Anne Ribeiro is the Customer Support Manager at SPIC AND SPAN. Home & Office Cleaning. She has worked with the company since July 2021, leads its customer support team, and continues to support customers day to day.
On Customer Support Mastery, Anne explores the human and operational sides of customer care through conversations with guests from customer support, business, communication, and leadership.
Building Better Teams and Systems for Exceptional Customer Service | Kenneth Kollasch
In this episode of _Customer Support Mastery_, I’m joined by Kenneth Kenneth Kollasch, Certified Business Coach, third-generation business owner, and creator of the Business Flight Plan. Kenneth’s journey has taken him f...
Browse recent conversations from Customer Support Mastery.
October 14, 2026
In this episode of Customer Support Mastery, I’m joined by Kenneth Kenneth Kollasch, Certified Business Coach, third-generation business owner, and creator of the Business Flight Plan.Kenneth’s journey has taken him from...
Duration: 00:49:44
September 30, 2026
In this episode of Customer Support Mastery, I’m joined by Sylvia Rizzo, founder of Hof Marabunta, international coach, and performance and leadership strategist.Sylvia has spent more than two decades in high-performance...
Duration: 00:37:32
September 17, 2026
In this episode of Customer Support Mastery, I sit down with Jeremy Doran, founder of NeuroConversant Leadership, to explore what really happens when communication becomes difficult and conversations become tense.We disc...
Duration: 00:23:21
August 28, 2026
In this episode of Customer Support Mastery, I sit down with David Lengyel to explore what it really takes to build strong customer relationships and deliver meaningful customer experiences.We discuss the role of communi...
Duration: 00:48:09
August 13, 2026
In this episode of Customer Support Mastery, we sit down with Steve Barton, high-performance executive coach, author, and creator of The Game of Ten®, to explore what it really takes to perform under pressure.We discuss...
Duration: 00:44:51
July 29, 2026
The Art of Listening: Lessons from 100,000 Customer Conversations | Tom Vander Well.What can more than 100,000 customer conversations teach us about customer experience, leadership, and communication?In this episode, Tom...
Duration: 00:33:51
June 16, 2026
The most important customer interactions often happen when something goes wrong.In this episode, we explore complaint management, difficult conversations, customer retention, and the delicate balance between supporting c...
Duration: 00:31:02
May 25, 2026
What really happens behind the screens in customer support?In this episode, we speak with a former customer support professional about her experience in the industry the challenges, fast-paced environment, difficult situ...
Duration: 00:21:20