Established in 2016
Hosted by Anne Ribeiro, Customer Support Manager at SPIC AND SPAN. Home & Office Cleaning
Customer support is one of the most important parts of any service business, but people rarely get to hear what the work actually looks like behind the scenes.
In Customer Support Mastery with SPIC AND SPAN. Home & Office Cleaning, Anne Ribeiro sits down with customer support professionals for practical, human conversations about difficult situations, trust, better processes, staying calm under pressure, and creating great service experiences.
Hosted by SPIC AND SPAN. Home & Office Cleaning, a marketplace for English-speaking cleaning services across Europe with a strong focus on reliability, communication, and customer experience.
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The Hidden Value of Customer Complaints - Helen Dimgba
The most important customer interactions often happen when something goes wrong. In this episode, we explore complaint management, difficult conversations, customer retention, and the delicate balance between supporting...
Browse recent conversations from Customer Support Mastery.
June 16, 2026
The most important customer interactions often happen when something goes wrong.In this episode, we explore complaint management, difficult conversations, customer retention, and the delicate balance between supporting c...
Duration: 00:31:02
May 25, 2026
What really happens behind the screens in customer support?In this episode, we speak with a former customer support professional about her experience in the industry the challenges, fast-paced environment, difficult situ...
Duration: 00:21:20