Established in 2016
Hosted by Anne Ribeiro, Customer Support Manager at SPIC AND SPAN. Home & Office Cleaning
Customer support is one of the most important parts of any service business, but people rarely get to hear what the work actually looks like behind the scenes.
In Customer Support Mastery with SPIC AND SPAN. Home & Office Cleaning, Anne Ribeiro sits down with customer support professionals for practical, human conversations about difficult situations, trust, better processes, staying calm under pressure, and creating great service experiences.
Hosted by SPIC AND SPAN. Home & Office Cleaning, a marketplace for English-speaking cleaning services across Europe with a strong focus on reliability, communication, and customer experience.
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Trust Your People: Rethinking How We Build Support Teams | David Lengyel
In this episode of Customer Support Mastery, I sit down with David Lengyel to explore what it really takes to build strong customer relationships and deliver meaningful customer experiences. We discuss the role of commun...
Browse recent conversations from Customer Support Mastery.
August 28, 2026
In this episode of Customer Support Mastery, I sit down with David Lengyel to explore what it really takes to build strong customer relationships and deliver meaningful customer experiences.We discuss the role of communi...
Duration: 00:48:09
August 13, 2026
In this episode of Customer Support Mastery, we sit down with Steve Barton, high-performance executive coach, author, and creator of The Game of Ten®, to explore what it really takes to perform under pressure.We discuss...
Duration: 00:44:51
July 29, 2026
The Art of Listening: Lessons from 100,000 Customer Conversations | Tom Vander Well.What can more than 100,000 customer conversations teach us about customer experience, leadership, and communication?In this episode, Tom...
Duration: 00:33:51
June 16, 2026
The most important customer interactions often happen when something goes wrong.In this episode, we explore complaint management, difficult conversations, customer retention, and the delicate balance between supporting c...
Duration: 00:31:02
May 25, 2026
What really happens behind the screens in customer support?In this episode, we speak with a former customer support professional about her experience in the industry the challenges, fast-paced environment, difficult situ...
Duration: 00:21:20